Privacy Policy

Last updated: 27 April 2026

Shiki to Ori (Hong Kong) Limited, trading as SHIKIMONO, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, place an order, contact us, or otherwise use our services.

This Privacy Policy is designed for customers in Australia and is intended to be consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, to the extent applicable to our business.

1. Business Information

Business name: Shiki to Ori (Hong Kong) Limited
Trading name: SHIKIMONO
Registered address: RM 509, 5/F THE CLOUD 111, TUNG CHAU ST, TAI KOK TSUI, HONG KONG
Contact email: support@shikimono.com

2. Personal Information We Collect

We may collect personal information from you when you visit our website, place an order, create an account, subscribe to our communications, contact customer support, or interact with our website or advertising.

The types of personal information we may collect include:

Information you provide to us

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details

  • Customer account information

  • Enquiry details

  • Return, exchange or refund request details

  • Any other information you choose to provide to us

Payment and transaction information

We may collect transaction-related information such as payment method, payment status, order number and transaction reference.

Credit card numbers and other payment details are generally processed securely by Shopify, payment service providers, credit card networks or other third-party payment processors. We do not normally store full credit card numbers directly on our own systems.

Information collected automatically

When you use our website, we may automatically collect certain information, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Time zone

  • Pages viewed

  • Products viewed

  • Search terms

  • Referring website

  • Website interaction data

  • Cookie and similar tracking information

  • Purchase history and browsing behaviour

3. How We Collect Personal Information

We may collect personal information directly from you when you:

  • Place an order

  • Create an account

  • Subscribe to emails or marketing communications

  • Contact us by email or through our website

  • Request customer support

  • Submit a return, exchange or refund request

  • Leave a review or other feedback

  • Interact with our website, advertisements or social media pages

We may also collect information automatically through cookies, pixels, tags, log files, analytics tools and similar technologies.

In some cases, we may receive personal information from third-party service providers, including Shopify, payment providers, delivery partners, advertising platforms and analytics providers.

4. Why We Collect and Use Personal Information

We collect, hold, use and disclose personal information for the following purposes:

  • To process and fulfil your orders

  • To arrange payment, shipping, delivery, returns, exchanges and refunds

  • To send order confirmations, shipping notifications and customer service updates

  • To provide customer support

  • To respond to enquiries, complaints and requests

  • To verify transactions and prevent fraud

  • To manage customer accounts

  • To improve our website, products and services

  • To personalise your shopping experience

  • To conduct analytics and understand website performance

  • To send marketing communications, where permitted

  • To display advertising that may be relevant to your interests

  • To comply with legal, tax, accounting and regulatory obligations

  • To enforce our Terms of Service and other policies

  • To protect our rights, property, customers and business operations

5. Direct Marketing

We may use your personal information to send you marketing communications about our products, promotions, new arrivals, campaigns or services, where permitted by law.

You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in our emails

  • Contacting us at support@shikimono.com

  • Adjusting your communication preferences, where available

Even if you opt out of marketing communications, we may still send you service-related messages, such as order confirmations, shipping updates, refund notifications or important policy updates.

6. Cookies and Similar Technologies

Our website uses cookies, pixels, tags, web beacons and similar technologies to operate the website, improve your shopping experience, analyse website performance and support advertising activities.

Cookies may collect information such as:

  • Pages you visit

  • Products you view

  • Items added to cart

  • Purchase behaviour

  • Browser and device information

  • IP address

  • Advertising identifiers

  • Website interaction data

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of some parts of our website, including cart, checkout, login and personalisation features.

7. Analytics and Advertising

We may use analytics and advertising services, including Google Analytics, Google Ads, Meta, Microsoft Ads and other similar platforms.

These services may use cookies or similar technologies to collect information about your use of our website and your interaction with our advertisements.

This information may be used to:

  • Measure website performance

  • Understand customer behaviour

  • Improve our products and website

  • Measure advertising effectiveness

  • Show relevant advertisements on other websites or platforms

You may be able to manage personalised advertising preferences through the settings provided by Google, Meta, Microsoft or other advertising platforms.

8. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary for our business operations, including:

  • Shopify and other e-commerce platform providers

  • Payment processors and financial institutions

  • Delivery companies, freight companies and warehouse partners

  • Customer support service providers

  • Email and SMS communication providers

  • Advertising and marketing platforms

  • Analytics providers

  • IT, hosting, security and cloud service providers

  • Professional advisers, including accountants, lawyers and consultants

  • Government authorities, regulators or law enforcement agencies where required by law

We do not sell your personal information.

9. Shopify

Our online store is powered by Shopify.

Shopify may process personal information in connection with store operation, checkout, payment processing, fraud prevention, analytics, security and other e-commerce functions.

For more information about how Shopify handles personal information, please refer to Shopify’s Privacy Policy.

10. Overseas Disclosure

As Shiki to Ori (Hong Kong) Limited is based in Hong Kong and uses international service providers, your personal information may be processed, stored or disclosed outside Australia.

Countries or regions where personal information may be processed or stored may include, but are not limited to:

  • Australia

  • Hong Kong

  • Canada

  • United States

  • Ireland

  • Japan

  • Other countries where our service providers operate

Where we disclose personal information overseas, we take reasonable steps to ensure that appropriate privacy and security measures are in place.

11. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include:

  • Secure website connections

  • Access control measures

  • Use of trusted third-party service providers

  • Payment security through payment processors

  • Internal access restrictions

  • Data retention and deletion practices

  • Monitoring for unauthorised access or misuse

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, tax, legal, dispute resolution and business record-keeping purposes.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, unless we are required or permitted by law to retain it.

13. Access and Correction

You may request access to the personal information we hold about you.

You may also request that we correct personal information if you believe it is inaccurate, incomplete, out of date or misleading.

To make an access or correction request, please contact us at:

support@shikimono.com

We may need to verify your identity before responding to your request.

In some circumstances, we may refuse access or correction where permitted by law. If we refuse your request, we will provide reasons where required.

14. Complaints

If you have a concern or complaint about how we handle your personal information, please contact us first at:

support@shikimono.com

Please include details of your complaint so we can investigate and respond appropriately.

We will aim to respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

15. Children and Minors

Our website and services are intended for use by customers who are able to enter into a legally binding purchase.

If you are under 18 years old, you should use this website only with the consent and supervision of a parent or guardian.

We do not knowingly collect personal information from children without appropriate consent.

16. Third-Party Links

Our website may contain links to third-party websites, apps or services.

We are not responsible for the privacy practices, content, security or policies of third-party websites or services.

We encourage you to read the privacy policies of any third-party websites or services you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, legal requirements or operational practices.

The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of our website after any changes are posted means that you accept the updated Privacy Policy.

18. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us at:

Shiki to Ori (Hong Kong) Limited
RM 509, 5/F THE CLOUD 111, TUNG CHAU ST, TAI KOK TSUI, HONG KONG
Email: support@shikimono.com

Business hours: Monday to Friday, 10:00 am – 5:00 pm, excluding public holidays.